FREE U.S. SHIPPING EVERYDAY ON RETAIL ORDERS $50 AND UP!

 


Shipping & Returns

Domestic Shipping & Delivery

We use FedEx for all shipping methods (except military addresses), and therefore enforce their policies for shipping services. For more information about service to specific locations, delivery guarantees, weather delays, and more, please refer to http://www.fedex.com.

Orders shipping to APO/DPO and other military addresses are shipped USPS. We do not ship to PO boxes.

Domestic Shipping Options*:

  • Standard: 5-6 business days
  • 2 Day Air: 2 business days
  • Standard Overnight: Next business day by 5pm - if order is placed by 1pm EST
  • Priority Overnight: Next business day by Noon - if order is placed by 1pm EST

Business days exclude Saturdays and Sundays.

*The above transit times do not include processing time. Please allow 1-2 business days for processing on all orders, except for overnight orders placed by 1pm EST which are shipped the same day. Overnight orders placed after 1pm EST may take two business days.

Delivery: Orders valued under $500 will not require a signature upon delivery, and may or may not be left at your door. Orders valued at $500 or more will require a signature unless otherwise requested, and will not be left without a signature. If you are not available to accept your package, and a driver cannot contact you, your shipment may be returned to us at your expense. If you are not available to accept your package, FedEx will make three attempts to deliver and then return the package to shipper. See Disclaimer for details.

Heat Exposure: During summer months, and in locations where it is hot year round, we encourage you to choose expedited shipping on your order to avoid prolonged exposure to heat. We will be unable to issue any refunds or credits for products damaged by heat.

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International Shipping & Delivery

All prices are listed in US Dollars, and your total will be charged in USD. International customers should consider this when calculating costs. There may be a conversion or exchange fee charged by your bank. Also, if you live outside of the United States, there are other factors you should consider before placing your order. International shipments are subject to customs inspections, duty and tax, and other potential customs related-fees. Orders that do not comply with the laws and regulations in that territory are subject to delays and possibly rejection. It is important that you read the international shipping information outlined below in for more details.

International Shipping Options*:

  • FedEx International Economy (5-7 business days)
  • FedEx International Priority (2-4 business days)
  • DHL Express Worldwide (2-4 business days)

*In addition to the above estimated transit time, please allow 1-2 business days for processing your order. Larger orders may take more time to process. Also note that there may be customs delays beyond our control. We will do our best to ship Priority orders within 24 hours.

Duties & Taxes: All international shipments are subject to duty and tax, which are the responsibility of the recipient. Poliquin® Group does not pay duties and taxes, and you are not charged for these fees at the time of order placement. These fees will be invoiced by the shipping carrier upon delivery. The duty and tax rates vary from country to country, and also depend on the items that are being shipped. Poliquin® Group has no control over these fees.

International Shipping Documents: International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.

Heat Exposure: During summer months, and in locations where it is hot year round, we encourage you to choose expedited shipping on your order to avoid prolonged exposure to heat. We will be unable to issue any refunds or credits for products damaged by heat.

Click here to read International Shipping FAQ's

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Customs & Regulatory

Before you make a purchase, please read our disclaimer regarding returned, refused, or seized/destroyed orders:

Address or other customer error: If a package is returned to Poliquin® Group due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 10% restocking fee*, upon receipt of the returned package. This also applies to customer refusal of a package.

Violation of laws: If a package is returned to Poliquin® Group due to violation of a country's laws or import regulations, the customer will be responsible for any and all fees billed to Poliquin® Group as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.

Notes on returned packages: If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Poliquin® Group will instruct the carrier to abandon the package. The customer will not receive a refund for the merchandise or shipping cost. Any duties and taxes will also be billed to the recipient, even if the package is never delivered, unless failure to deliver is the fault of Poliquin™ Performance or the shipping carrier.

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Shipping Disclaimer

Poliquin® Group products are manufactured in the United States, and are compliant with US laws and regulations. We cannot guarantee that our products will be compliant with the laws and regulations in countries other than the United States. Due to the unpredictable nature of customs, and the constant changes to laws and regulations, we are unable to compensate customers for fees associated with customs issues. You should check with your local customs office to find out if the items you wish to order are permissible for import into your country. Some items may require an import permit or license. Review our disclaimer above.

Please see below list of known restrictions by country. This is by no means a complete list, and there may be other restrictions not listed here. If your country is not listed here, you should check with your local customs office regarding the laws and regulations for importing supplements.

EU Residents: You should order from our EU online store to avoid customs delays and restrictions. Our EU store ships from within the EU which may minimize customs related issues. Please note there may still be regulatory restrictions when ordering from the EU store.

General Restrictions:

Dairy import from the US is prohibited to all EU countries. If you order any dairy containing products to be shipped to the EU, this is at your own risk.

Some countries may enforce a limit on the value or quantity of items in your shipment, or imports may be restricted to items for personal use. Check with your local authorities for more information.

AUSTRALIA
Restricted: Ultra HCl 4.0 and Digest Force 2.0 require Import Permit due to pepsin; Primal Fiber 3.1, Uber GI due to slippery elm bark;
Prohibited: 7-Keto DHEA, WheyStronger, Fit Meal, Thrive, and other products containing dairy; Wellness Greens due to spirulina; Estrogenomics Px
Other notes: Shipments valued at 1,000 AUD or more are subject to formal customs inspection. Shipments valued at 900AUD or more are subject to higher duty/tax. When estimating your order value, take the sub-total (before shipping) and convert it to AUD.

AUSTRIA
HIGH RISK - STRICT REGULATIONS. We recommend ordering from our EU Store.
Prohibited: Ubermag Plus Px due to L-tyrptophan

BELGIUM
Moderate risk for customs delays or rejections. We recommend ordering from our EU Store.

CANADA
Order must be for personal use only and limit of 3 months supply per item.
Restrictions: Acetyl-L Carnitine Prop, Yang R-ALA, Carn-Enhanced, Carnitine Synergy, GlycoCarn Px due to carnitine - check with local customs office, ban on carnitine may have been lifted
Vitamin D3 over 1000IU is restricted.
Other restricted ingredients: Pregnenolone; Vitamin K,
Possible Restrictions: Tribulus Supreme.

DENMARK:
Restriction on Non-Prescription drugs - this may apply to certain supplements - check with your local customs office to see what qualifies as a non-prescription drug
We recommend ordering from our EU Store.
Prohibited:Ubermag Plus Px due to L-tryptophan; Fenuplex due to Fenugreek seed

GERMANY:
High risk for customs delays/restrictions. We recommend ordering from our EU Store.

IRELAND
Restricted: Whey Stronger 2.0, Fit Meal, and certain Primal Bars due to dairy content
Prohibited: Tibulus Supreme - restricted
We recommend ordering from our EU Store.
ITALY:
Prohibited:  Tribulus Supreme
Also note expensive customs clearance fees -shipments may be rejected by customs. We recommend ordering from our EU Store.
KUWAIT
Orders cannot exceed $3,000.

NORWAY:
Cannot Ship here - We recommend ordering from our EU Store.

NEW ZEALAND:
Restrictions: GABA Centered Px; Insulin Plex; Multi Intense - over 200mg of Selenium; Potential restrictions for Testo Libre

MEXICO:
NO supplements allowed into the country. Can ship books only.

MONACO:
Cannot ship here

RUSSIA:
Maximum package value of $270. Orders over this amount will be rejected by customs.

SPAIN:
The import of nutritional supplements is prohibited from the US. Unknown if supplements can be imported from within the EU when ordering from our EU store.

SWEDEN:
High risk for customs delays/restrictions. We recommend ordering from our EU Store
Known restrictions: Ubermag Plus Px due to L-tryptophan
UNITED KINGDOM:
Prohibited: Whey Stronger 2.0 - due to dairy content; Fit Meal Lite - due to dairy content; Primal Bars 2.0 - due to dairy content

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Returns & Exchanges
 
Please note, if product is returned for any reason, a 10 percent re-stocking/return fee will be charged.

In order to receive a refund for returned items, they must be unopened, fully sealed, and returned to us within 14 days of receipt. The package must also include a fully completed return form which is provided upon request (orders@poliquingroup.com).

Multimedia items such as podcasts are non-refundable.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within 30 days. Poliquin™ Performance reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

You will not be compensated for the return shipping cost unless you submit a claim and we determine that there was a problem with the product.

If any product is damaged upon return, Poliquin™ Performance is not responsible for the damaged product and we will be unable to accept the return. We will be unable to compensate you for the damaged products. You will need to file a claim with the shipping carrier you used to attempt to recover your costs.

International customers - Returns coming from outside the US are often rejected by US customs. By returning products you are assuming this risk and will be responsible for all related costs. If your shipment is seized, rejected, and/or destroyed, we will be unable to refund you for the items or for shipping costs. Please note that you are responsible for any shipping costs and customs fees associated with a return coming from outside the United States.
Order Errors & Claims
 
If there is a problem with your shipment, or if you believe there was an error made with the shipping, packing, or invoicing of your order,you must request a claim form and submit to orders@poliquingroup.com. The form must be filled out completely and returned within 14 days of receipt. We will review your claim and respond within 24-48 hours.

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Free Shipping
 
Free standard shipping is available for orders of $200 or more shipping within the continental United States.

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