FREE U.S. SHIPPING EVERYDAY ON RETAIL ORDERS $50 AND UP!

 

WINTER WEATHER ALERT: SHIPPING DELAYS  

Any order placed after 1:00 pm EST on Monday, March 13 will begin shipping Wednesday, March 15.   All priority/expedited shipping options are suspended during this time.

Thank you for your patience and cooperation.


Order Status FAQs

Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status. You should also receive a shipment confirmation via e-mail with your tracking number.
How do I change quantities or cancel an item in my order?
Orders cannot be edited once submitted, but you can contact customer service at orders@poliquingroup.com and we will try our best to accommodate your request. You can also call our office at (+001 int'l) 401-885-4070.
How do I track my order?
You should receive a shipment confirmation e-mail with your tracking number. You can also track your order by logging in to your store account. Click the "My Account" link at the top right hand side of our site to log in, then click the "My Orders" link in the left column. Find your order, click "view order" then click the "track order" link.
My order never arrived.
If you have tracked your order, and it says it has been delivered but you have not received it, please contact customer service at orders@poliquingroup.com for assistance.
An item is missing from my shipment, or I received the wrong items.
Please contact customer service at orders@poliquingroup.com for assistance. You may be required to fill out a claim form.
I cannot submit my order. I am receiving an error message.
If you try to submit your order and receive an error message that says "Gateway Error: the transaction has been declined", this means your credit card has been declined. Please contact your card issuer to determine the reason.
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